FAQs

When ordering a Matted Print, the size ordered refers to the image size within the mat. Please use the chart for finished size including the mat.

PORTRAIT:
16x24” = 23.5x31.5”
20x30” = 28x38”
24x36” = 31.5x43.5”
30x45” = 38x53”

LANDSCAPE:
24x16” = 31.5x23.5”
30x20” = 38x28”
36x24” = 43.5x31.5”
45x30” = 53x38”

For a custom size or finishing option, please reach out using the contact form below for a quote.

Shipping is FREE within Canada and the USA. For international shipping please contact me for a quote.

Each piece is custom printed and framed or mounted. As such, the delivery time includes processing time, printing and finishing, and shipping time. Please allow 3-4 weeks for domestic shipments and 4-6 weeks for international shipments.

Once your order is shipped, we send you a shipping confirmation including a tracking number that allows you to follow your order’s status all the way to your door.

Please inspect your order upon receipt and contact us immediately if the item arrives defective, damaged or if you were sent the wrong item so that we can evaluate the issue and make it right.

In the unfortunate event that your order arrives in less than satisfactory condition, you have seven (7) days to simply take a digital photo of the item, then attach the photos to an email and send to customerservice@therenejm.com

To be eligible for a replacement piece, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.